{"d":{"__metadata":{"id":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')","uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')","type":"itsystems.Pd.DataServices.DataModel.Business"},"BusinessResponsibilities":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/BusinessResponsibilities"}},"RelatedBusinesses":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/RelatedBusinesses"}},"BusinessRoles":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/BusinessRoles"}},"Publications":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Publications"}},"LegislativePeriods":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/LegislativePeriods"}},"Sessions":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Sessions"}},"Preconsultations":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Preconsultations"}},"Bills":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Bills"}},"Councils":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Councils"}},"BusinessTypes":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/BusinessTypes"}},"Votes":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Votes"}},"SubjectsBusiness":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/SubjectsBusiness"}},"BusinessStates":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/BusinessStates"}},"Council":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Council"}},"Transcripts":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20258223,Language='FR')/Transcripts"}},"ID":20258223,"Language":"FR","BusinessShortNumber":"25.8223","BusinessType":14,"BusinessTypeName":"Heure des questions. Question","BusinessTypeAbbreviation":"Qst.","Title":"Commerce en ligne. Les retours gratuits entra\u00eenent un flot de colis","Description":null,"InitialSituation":null,"Proceedings":null,"DraftText":null,"SubmittedText":"<p>Le taux de retour dans le commerce en ligne est d\u2019environ 10&nbsp;%. Les fournisseurs ont fort \u00e0 faire, les commandes en ligne \u00e9tant de plus en plus nombreuses et les marchandises pouvant souvent \u00eatre retourn\u00e9es gratuitement.&nbsp;<br>1. Quel est le pourcentage des commer\u00e7ants qui prennent en charge l\u2019int\u00e9gralit\u00e9 des frais de retour&nbsp;?<br>2. Que pense le Conseil f\u00e9d\u00e9ral de l\u2019id\u00e9e de mettre en place une taxe de renvoi de principe pour ainsi faire un peu baisser le flot de colis&nbsp;?<br>3. Est-il vrai que, pour les textiles en particulier, les produits retourn\u00e9s ne peuvent souvent plus \u00eatre utilis\u00e9s&nbsp;?</p>","ReasonText":null,"DocumentationText":null,"MotionText":null,"FederalCouncilResponseText":"<span><ol><li><span>Il n\u2019existe pas de chiffres officiels sur la proportion de commer\u00e7ants en ligne qui prennent enti\u00e8rement en charge les frais de retour. Le 19</span><span>&nbsp;</span><span>septembre 2025, le Conseil f\u00e9d\u00e9ral a adopt\u00e9 le rapport \u00ab</span><span>&nbsp;</span><span>Retours dans le commerce en ligne</span><span>&nbsp;</span><span>\u00bb, \u00e9tabli en r\u00e9ponse au postulat 23.4330 de la Commission de l\u2019environnement, de l\u2019am\u00e9nagement du territoire et de l\u2019\u00e9nergie. Selon ce rapport, deux des dix plus grands commer\u00e7ants en ligne de la Suisse (les commer\u00e7ants avec un domaine ch sont inclus) proposent des retours gratuits.</span></li></ol><p><span>&nbsp;</span></p><ol start=\"2\"><li><span>Le Conseil f\u00e9d\u00e9ral ne voit pas de justification \u00e0 une telle atteinte \u00e0 la libert\u00e9 \u00e9conomique. D\u2019une part, les retours font partie de la concurrence en mati\u00e8re de services. D\u2019autre part, il serait complexe d\u2019appliquer des mesures aux commer\u00e7ants en ligne bas\u00e9s \u00e0 l\u2019\u00e9tranger. Il existe donc un risque d\u2019in\u00e9galit\u00e9 de traitement ou de d\u00e9savantage pour les fournisseurs suisses par rapport aux vendeurs \u00e9trangers qui livrent \u00e9galement en Suisse.</span></li></ol><p><span>&nbsp;</span></p><ol start=\"3\"><li><span>Le rapport en r\u00e9ponse au postulat susmentionn\u00e9 a montr\u00e9 que 83</span><span>&nbsp;</span><span>% des articles retourn\u00e9s peuvent \u00eatre revendus, y</span><span>&nbsp;</span><span>compris les textiles.</span></li></ol></span>","FederalCouncilProposal":null,"FederalCouncilProposalText":null,"FederalCouncilProposalDate":"\/Date(1765756800000)\/","SubmittedBy":"Fehr D\u00fcsel Nina","BusinessStatus":229,"BusinessStatusText":"Liquid\u00e9","BusinessStatusDate":"\/Date(1765813916000)\/","ResponsibleDepartment":8,"ResponsibleDepartmentName":"D\u00e9partement de l'\u00e9conomie, de la formation et de la recherche","ResponsibleDepartmentAbbreviation":"DEFR","IsLeadingDepartment":true,"Tags":"15|34","Category":null,"Modified":"\/Date(1765813930897)\/","SubmissionDate":"\/Date(1765324800000)\/","SubmissionCouncil":1,"SubmissionCouncilName":"Conseil national","SubmissionCouncilAbbreviation":"CN","SubmissionSession":5211,"SubmissionLegislativePeriod":52,"FirstCouncil1":1,"FirstCouncil1Name":"Conseil national","FirstCouncil1Abbreviation":"CN","FirstCouncil2":null,"FirstCouncil2Name":null,"FirstCouncil2Abbreviation":null,"TagNames":"\u00c9conomie|M\u00e9dias et communication"}}