{"d":{"__metadata":{"id":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')","uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')","type":"itsystems.Pd.DataServices.DataModel.Business"},"BusinessResponsibilities":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/BusinessResponsibilities"}},"RelatedBusinesses":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/RelatedBusinesses"}},"BusinessRoles":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/BusinessRoles"}},"Publications":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Publications"}},"LegislativePeriods":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/LegislativePeriods"}},"Sessions":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Sessions"}},"Preconsultations":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Preconsultations"}},"Bills":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Bills"}},"Councils":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Councils"}},"BusinessTypes":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/BusinessTypes"}},"Votes":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Votes"}},"SubjectsBusiness":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/SubjectsBusiness"}},"BusinessStates":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/BusinessStates"}},"Council":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Council"}},"Transcripts":{"__deferred":{"uri":"https://ws.parlament.ch/OData.svc/Business(ID=20264136,Language='FR')/Transcripts"}},"ID":20264136,"Language":"FR","BusinessShortNumber":"26.4136","BusinessType":5,"BusinessTypeName":"Motion","BusinessTypeAbbreviation":"Mo.","Title":"R\u00e9clamations a\u00e9riennes : donner enfin \u00e0 l'OFAC les moyens d'agir ! Les droits des passagers ne peuvent \u00eatre soumis \u00e4 des d\u00e9lais inacceptables.","Description":null,"InitialSituation":null,"Proceedings":null,"DraftText":null,"SubmittedText":"<p>Le Conseil f\u00e9d\u00e9ral est charg\u00e9 de prendre les mesures n\u00e9cessaires afin de renforcer durablement les ressources humaines, organisationnelles et financi\u00e8res du service des r\u00e9clamations de l\u2019Office f\u00e9d\u00e9ral de l\u2019aviation civile (OFAC), afin d\u2019assurer un traitement rapide et efficace des plaintes d\u00e9pos\u00e9es par les passagers a\u00e9riens.</p>","ReasonText":"<p>Le nombre de r\u00e9clamations adress\u00e9es \u00e0 l\u2019OFAC par des passagers confront\u00e9s \u00e0 des refus d\u2019indemnisation \u00e0 la suite de retards ou d\u2019annulations de vols ne cesse d\u2019augmenter. Cette situation met en \u00e9vidence les difficult\u00e9s rencontr\u00e9es par les voyageurs pour faire valoir leurs droits aupr\u00e8s des compagnies a\u00e9riennes.</p><p>Selon les informations disponibles, seules trois personnes sont charg\u00e9es du traitement de plusieurs milliers de dossiers. Cet effectif est manifestement insuffisant. Les demandes s\u2019accumulent et les passagers doivent parfois attendre plus d\u2019une ann\u00e9e et demi avant d\u2019obtenir une r\u00e9ponse, alors que leurs r\u00e9clamations portent souvent sur des montants importants ou sur des droits pr\u00e9vus par la l\u00e9gislation.</p><p>Ces d\u00e9lais sont pr\u00e9judiciables tant pour les consommateurs que pour la cr\u00e9dibilit\u00e9 de l\u2019action de l\u2019\u00c9tat. Ils d\u00e9couragent de nombreux passagers de faire valoir leurs droits et profitent, de fait, aux compagnies a\u00e9riennes qui refusent ou retardent le versement des indemnit\u00e9s.</p><p>Il appartient d\u00e8s lors \u00e0 la Conf\u00e9d\u00e9ration de doter l\u2019OFAC des ressources n\u00e9cessaires pour traiter les plaintes dans des d\u00e9lais raisonnables et garantir une protection effective des passagers. Les moyens allou\u00e9s doivent \u00eatre adapt\u00e9s \u00e0 l\u2019augmentation constante des r\u00e9clamations afin que les droits des voyageurs soient effectivement respect\u00e9s</p>","DocumentationText":null,"MotionText":null,"FederalCouncilResponseText":null,"FederalCouncilProposal":null,"FederalCouncilProposalText":null,"FederalCouncilProposalDate":null,"SubmittedBy":"Golay Roger","BusinessStatus":202,"BusinessStatusText":"D\u00e9pos\u00e9","BusinessStatusDate":"\/Date(1789516800000)\/","ResponsibleDepartment":null,"ResponsibleDepartmentName":null,"ResponsibleDepartmentAbbreviation":null,"IsLeadingDepartment":null,"Tags":"4|15|48","Category":null,"Modified":"\/Date(1789638381143)\/","SubmissionDate":"\/Date(1789516800000)\/","SubmissionCouncil":1,"SubmissionCouncilName":"Conseil national","SubmissionCouncilAbbreviation":"CN","SubmissionSession":5215,"SubmissionLegislativePeriod":52,"FirstCouncil1":1,"FirstCouncil1Name":"Conseil national","FirstCouncil1Abbreviation":"CN","FirstCouncil2":null,"FirstCouncil2Name":null,"FirstCouncil2Abbreviation":null,"TagNames":"Politique d'Etat|\u00c9conomie|Transports"}}